Shipping policy

Last Updated: March 18, 2026

At Pepro Shop, we aim to deliver your order with the same care and intention as we curate our products.

1. SHIPPING COVERAGE

We currently ship across Indonesia.
For international shipping inquiries, please contact us directly at hello@pepro.shop

2. PROCESSING TIME

• Orders are processed within 24 hours after payment confirmation
• Orders placed on weekends or public holidays will be processed on the next business day

During peak periods (launches, promotions, festive seasons), processing times may be slightly extended.

3. DELIVERY TIMEFRAME

Estimated delivery times:
• Jakarta & surrounding areas: 1–3 business days
• Major cities (Java & Bali): 2–5 business days
• Other regions in Indonesia: 3–7 business days

Please note that these are estimates and may vary depending on courier performance and external factors.

4. SHIPPING PARTNERS

We work with trusted third-party logistics providers to ensure reliable delivery.

Once your order has been shipped, you will receive a tracking number via email or WhatsApp to monitor your delivery.

5. SHIPPING FEES

• Shipping fees are calculated at checkout based on your location and selected courier
• From time to time, Pepro may offer complimentary shipping promotions, subject to terms and conditions

6. ORDER TRACKING

You can track your order using the tracking link provided after shipment.

If you experience delays or issues, feel free to reach out to us—we’ll help follow it through.

7. DELIVERY TERMS
• Please ensure your shipping details are accurate and complete
• Pepro is not responsible for delays or failed deliveries due to:
• Incorrect address
• Unreachable recipient
• Risk of loss transfers to the customer upon successful delivery

8. DELAYS

While we aim to meet all delivery timelines, delays may occur due to:
• Courier disruptions
• Weather conditions
• High-volume periods (e.g. Ramadan, holiday season)

We appreciate your patience and understanding in these situations.

9. FAILED DELIVERY

If a delivery attempt fails:
• The courier may attempt redelivery or contact you directly
• If the package is returned to us, re-shipping fees may apply

10. DAMAGED OR LOST ITEMS

If your order arrives damaged or is lost in transit:
• Please contact us within 48 hours of delivery
• Include your order number and supporting photos (if applicable)

We will review and resolve the issue as quickly as possible.

11. CONTACT

For any shipping-related inquiries:
Email: hello@pepro.shop
Location: Indonesia

FINAL NOTE

We move fast, but we move with care.

Every Pepro package is part of a bigger journey: from our space, to yours, and into your everyday movement.